Refund & Returns Policy

Overview

At SUVENE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms outlined below.

Please read this Refund & Returns Policy carefully before sending any item back to us.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in the same condition in which you received it
  • Have all original tags and labels attached
  • Be returned in its original packaging where applicable
  • Include proof of purchase or your order details

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons.

We may not accept returns for:

  • Items that have been worn, washed, or used
  • Items that are damaged after delivery due to customer use
  • Items without original tags or labels
  • Items returned outside the 30-day return period
  • Gift cards or other non-returnable products clearly identified at the time of purchase

How to Request a Return

Before sending an item back, please contact our customer support team at:

Email: info@suvenebrand.de

Please include your order number, the item you wish to return, and the reason for the return.

Our support team will provide you with the appropriate return instructions.

Please do not send items back without contacting us first.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Late or Missing Refunds

If you have not received your refund after it has been approved:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. If you still cannot locate your refund, contact us at info@suvenebrand.de.

We will be happy to assist you.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at info@suvenebrand.de.

Please include your order number and clear photographs of the item so that we can review the issue and provide an appropriate solution.

Exchanges

If you would like to exchange an item, please contact our customer service team first.

Email: info@suvenebrand.de

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution.

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item received from us, the customer may be responsible for the cost of return shipping.

Original shipping charges may be non-refundable where applicable.

We recommend using a trackable shipping service when returning an item, as SUVENE cannot be responsible for returns that are lost in transit.

Sale Items

Sale or promotional items may have different return conditions where clearly stated at the time of purchase.

Please check the product or promotional terms before placing your order.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact our customer support team:

SUVENE Customer Support
Email: info@suvenebrand.de

We are committed to providing a smooth and transparent shopping experience for every SUVENE customer.